Effective Date: January 18, 2025
Thank you for shopping at Pure Energy Sips! We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, our Returns and Refunds Policy explains how to initiate a return, the conditions for refunds, and the steps involved in the process. Please read the policy carefully to ensure a smooth return and refund experience.
1. Return Eligibility
We accept returns under the following conditions:
- Timeframe: You must initiate the return within 30 calendar days from the date of delivery.
- Condition: The product must be unused, undamaged, and in its original packaging. It must also be free from any signs of wear or use.
- Non-returnable items: The following items cannot be returned:
- Used or opened products
- Customized or personalized items
2. Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Send an email to asthamaury28@gmail.com with your order number, product details, and the reason for the return.
- Return Authorization: Upon reviewing your request, we will send you a return authorization (RA) number and further instructions on how to proceed with the return.
- Return Shipping: Once you receive the RA number, package the product securely in its original packaging, and include the RA number on the outside of the box.
- Return Address: Send the product to the following address:
Pure Energy Sips
[Your Address]
3. Return Shipping Costs
- Customer Responsibility: The customer is responsible for the return shipping costs unless the product is defective, damaged, or incorrect.
- Defective or Damaged Products: If the product is defective or arrives damaged, we will provide a prepaid return shipping label.
- Exchanges: We do not offer direct exchanges. If you would like a different product, please return the original item and place a new order.
4. Refunds
4.1 Eligibility for Refunds
Refunds will be processed after the returned product is inspected and approved. A refund will be issued to the original payment method.
- Refunds will be provided for the purchase price of the product.
- Shipping fees are non-refundable unless the product is defective, damaged, or incorrect.
4.2 Processing Time
Refunds will be processed within 7-10 business days after we receive and inspect the returned item. Please note that your bank or payment provider may take additional time to process the refund.
5. Damaged or Defective Products
If your product arrives damaged or defective, please follow these steps:
- Contact Us: Immediately send an email to asthamaury28@gmail.com with a description of the damage or defect and a photo of the item.
- Return Authorization: We will issue a prepaid return shipping label and instructions on how to return the item at no cost to you.
- Replacement or Refund: Once we receive the returned damaged or defective item, we will issue either a full refund or send a replacement product, depending on your preference and stock availability.
6. Non-Refundable or Non-Returnable Items
The following items are not eligible for return or refund:
- Used, opened, or damaged products (except in cases of manufacturing defects).
- Customized or personalized items.
- Gift cards or promotional items.
7. Contact Information
For any questions or issues regarding your return or refund, please contact us at:
- Email: asthamaury28@gmail.com
- Phone: [Insert phone number if applicable]
8. Changes to This Policy
We reserve the right to update this Returns and Refunds Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our return procedures.
By purchasing from Pure Energy Sips, you agree to the terms of this Returns and Refunds Policy. Thank you for your understanding and for shopping with us!